Privacy Policy

Contents

  1. Introduction
  2. Personal data we collect and how we use it
  3. Lawful bases we rely on for processing personal data
  4. Cookies
  5. Links to other websites
  6. Retention of data
  7. Personal data security
  8. Children’s personal data
  9. Social media accounts
  10. Your rights under GDPR
  11. California Privacy Rights (CCPA)
  12. Contact
  13. Further Information

1. Introduction

This policy covers the processing of personal data by 24zero.net.

2. Personal data we collect and how we use it

Information you provide us

When you interact with our company, for example by contacting us or purchasing a product or service we offer, we receive personal information about you. We use this personal information you provide us to respond to and / or provide what you have requested. Such personal data you provide us may consist of your name, email address, postal address, phone number and / or social media handle.

Ordering a product or service from us

If you order a product or service from us, you will need to provide us with certain personal information, mentioned above in “information you provide us”. We do not collect payment information to fulfill orders. Instead, we use / direct you to a third-party payment service to process payment information such as PayPal.

We may also direct you to third-party services to fulfill an entire order for us. In this instance, the third-party service used may collect personal information previously mentioned in “information you provide us”, and depending on their service, they may also process your payment information themselves, depending on the payment options made available.

3. Lawful bases we rely on for processing personal data

In order to process your personal data, we must have a lawful reason for doing so. GDPR sets out six lawful bases under which organizations can collect, use and store personal data. We rely on three of the lawful bases:

Necessary for the performance of a contract

If you are our customer / client, we will process your personal data on the basis that it is necessary for us to provide our products and services to you.

Compliance with laws

We may have to process and share your personal data in order to comply with legal obligations.

Legitimate interests

In some situations we rely on our legitimate business interests in order to collect and use your personal data. We rely on Legitimate Interests for the following activities:

  • Dealing with queries and complaints
  • Providing and maintaining our products and services

4. Cookies

You can read about our use of cookies on our website in our dedicated Cookie Policy.

Read Cookie Policy

5. Links to other websites

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third-parties to collect or share data about you. We do not control these third-party websites and, when you leave our website, we encourage you to read the privacy notice of every website you visit.

We may use affiliate links on our website, which means they are most likely monetised through the use of third-party affiliate programmes. These affiliate links would help pay the costs of producing our website. However, it doesn’t mean that we are in any way indebted to any company who provides these affiliate programmes. Nor do they or any other company have any influence over editorial coverage, how we rate a product / service, or the outcome of a review.

Notwithstanding such affiliate programmes, we are not responsible for the content or privacy policies of these websites or for third-party advertisers, nor for the way in which they use the information they collect about you.

6. Retention of data

We hold personal data for a variety of different purposes and the length of time we keep personal data will vary depending on the services or products we are providing. We will only keep your personal data for a reasonable period of time, which is based on the purpose for which we are using your personal data. Once that purpose has been fulfilled, we will securely delete that personal data or anonymise your information (so that we, or anyone else, can no longer tell that data relates to you) unless we are required to retain the personal data longer for legal, tax or accounting reasons.

7. Personal data security

We are committed to protecting the personal data we hold. In accordance with GDPR, we adopt appropriate technical and organizational measures to help prevent unauthorized access to your information and ensure data is held securely.

8. Children’s personal data

To clarify, when we refer to a child we mean anyone under the age of 18.

Our products and services are for a general audience and not aimed at children. We do not knowingly collect any personal information from children [any person under the age of eighteen]. We do not sell our products and services directly to children, nor will we provide our products and services to children without a parent or guardian acting on the child’s behalf, if the circumstances of a product or service we provide allows for this.

We encourage parents and guardians to observe, participate in, and / or monitor and guide their child’s online activity.

If you think that your child may have provided us with personal data through a service we operate, we encourage you to contact us immediately. We will do our best to remove such information from our records. We also encourage you to read the “your rights under GDPR” section stated later in this Policy before contacting us.

9. Social media accounts

We operate accounts on different social media platforms. If you visit and interact with one of our social media accounts, we can usually only see information stored in your public profile on the social media platform; although we may process data that you provide to us when you contact us (for example: if you create a post or send us a private message).

If you visit one of our social media accounts, the operator of the social media platform also processes your data, regardless of whether you yourself have a profile on the platform. The social media platform may also provide us with anonymous usage statistics, which we use to improve user experience. We do not have access to the usage data that the operator of the social network collects to create these statistics. We encourage you to read the privacy policies of the social media platforms you may find us on.

10. Your rights under GDPR

Under General Data Protection Regulation (GDPR), you have rights including:

The right to access – You have the right to request copies of your personal data.

The right to rectification – You have the right to request the rectification of personal data you think is inaccurate and to complete information you think is incomplete.

The right to erasure – You have the right to request the erasure of your personal data, in certain circumstances.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, in certain circumstances.

The right to object to processing – You have the right to object to the processing of your personal data, in certain circumstances.

The right to data portability – You have the right to request that we transfer the personal data you gave us to another organization, or directly to you, in certain circumstances.

Exercising your rights

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). If you have authorised a third-party to submit a request on your behalf, we will ask them to prove they have your permission to act. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. If this is the case, we will notify you and keep you updated.

No fee usually required

You will not usually have to pay a fee to access your personal data (or to exercise any of the rights), however, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. If we choose not to action your request we will explain to you the reasons for our refusal.

11. California Privacy Rights (CCPA)

Under California Consumer Privacy Act (CCPA), California residents have rights including:

The right to know – You have the right to know what personal information we have collected, used, shared, or sold about you and why we collected, used, shared, or sold that information.

The right to delete – You have the right to request that we delete personal information we have collected from you and to tell any service providers we may have used (if any) to do the same. Please note, there may be some exceptions which allow us to keep your personal data, such as for purposes pertaining to legal obligations.

The right to opt-out (sale of personal data) – You have the right to opt-out of the sale of your personal information.

The right to non-discrimination – If you exercise your CCPA rights we cannot treat you differently for doing so. By this, we mean, we cannot deny goods or services, charge you a different price, or provide a different level or quality of goods or services just because you exercised your rights under the CCPA.

However, if you refuse to provide your personal information or ask us to delete or stop selling your personal information, and that personal information or sale is necessary for us to provide you with goods or services, we may not be able to complete that transaction.

Exercising your rights

We may need to request specific information from you to help us confirm your identity to ensure you are the consumer with whom we have personal information on or to identify which personal information is associated with you. We can only use this information for this verification purpose.

We have forty-five calendar days to respond to your request and if necessary we can extend that deadline by another forty-five days (ninety days total), we will notify you if this happens.

We cannot charge you a fee for exercising your CCPA rights.

12. Contact

If you need to contact us about your privacy, please use our contact form.

Contact Form

13. Further Information

General information about GDPR and CCPA may be found at:

If you feel you need to, you also have the right to make a complaint at any time to the designated data protection supervisory authority of your country or state. We would, however, appreciate the chance to deal with your concerns first.